Customer Reviews

Discover what our clients say about their experiences partnering with Harkness Group for transformative consulting solutions.
We met Dave from Harkness at ISC East last year and set up an engagement to explore expanding our business into the United States. His expertise in that market with regards to the labor force, police response, client expectations, regulations, and general market conditions were extremely valuable as we make this next great step.
Jean-Simon Leduc
VP Business Development, Sirix Monitoring
We engaged with the Harkness Group prior to making an investment in a video surveillance firm. We had the financial and physical operational models built for the deal but were unsure how the monitoring aspects would play out. Harkness provided that input. They were able to identify crucial risks and opportunities that we did not see in a very short amount of time. Money well spent.
Private Equity Client
Our company was unhappy with our current video monitoring provider. We hired Harkness to evaluate our current services, protocols, hardware, and vendor. After critical analysis they suggested tweaks to both our operation and our vendors operations that made a huge impact to the security of our network of dealership locations.
Vice President, Leading National Automotive Dealer
Harkness' work was critical to our success in identifying and improving our Mean Time to Dispatch KPI. Their experience in Video Security, root cause analysis and operational excellence allowed us to pinpoint our operational non-value added waste, mistake proof our processes and develop robust & scaleable enterprise systems that improved both customer satisfaction and margins.
Liz Nguygen
Director of Monitoring, Stealth Monitoring
Harkness is always looking for improvement, ways to create efficiency and break down any barriers that may exist between departments. Partnering together in this way, we were able to align the sales and monitoring functions at Eyewitness in a way that both supported the rapid growth we had while maintaining and, in most cases, improving the level of quality in our monitoring deliverable.
Jeffrey Purtell
SVP of Sales, Eyewitness Surveillance
Harkness has a solid expertise in Process Engineering. They led a team that increased the productivity of a process from 45% to 90%. Their contributions to this team and on other projects was extremely valuable.
Michael Donaldson
Production Manager, Teledyne Energy Systems